Damp and Mould
Mitre Road, E15
A significantly under-scoped damp and mould job turned around within days — handed over one week ahead of schedule while supporting a tenant undergoing cancer treatment.
Key figures
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£5,779.23
Project value
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1 bedroom
Property
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Damp & mould
Remediation
-
H&S risk
Identified
-
Vulnerable
Tenant
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Ahead of
Schedule
Project Description
The job was assigned to us with a three-week programme; however, following our initial inspection, it became clear that the works had been significantly under-scoped.
We made several attempts to contact the tenant by phone without success, then cold called the property but received no answer and left a calling card. The tenant later contacted us and advised that they were undergoing cancer treatment and were not always available. We arranged and carried out an inspection on the same day the tenant contacted us.
During the inspection, we identified several significant issues that had not been included within the original survey. We raised the required additional works immediately, which were subsequently approved. Once approved, we completed all works within two days, and the property was handed over one week ahead of the scheduled handover date.
The Challenge
- Initial works were significantly under-scoped based on the original survey.
- Unable to contact the tenant by phone; no response at the property during a cold visit — calling card left.
- The tenant was undergoing cancer treatment and had limited availability.
- Hidden damp and mould issues discovered that were not included in the original scope.
Our Approach
We made multiple attempts to contact the tenant via phone, cold called the property and left a calling card. When the tenant got in touch we responded promptly, arranged and completed an inspection the same day, identified significant un-scoped issues, and raised and obtained approval for additional works immediately. All approved works were completed within two days, with clear communication and sensitivity maintained throughout.
Scope of Works
- Damp and mould treatment to affected areas
- Removal of mould-infested materials
- Repair and preparation of walls and ceilings
- Application of anti-mould solution
- Redecoration and making good
- Improved ventilation recommendations
- Full clean and handover
Our Project Delivery Process
Assigned
Job assigned with a three-week programme based on the initial survey.
Contact Attempts
Multiple attempts to contact the tenant by phone were unsuccessful.
Cold Visit
Cold called the property; no answer; left a calling card.
Tenant Contact
Tenant got in touch and explained their health circumstances.
Same-Day Inspection
Inspection carried out the same day; multiple issues identified.
Approval & Works
Additional works raised and approved; completed in two days.
Handover
Property handed over one week ahead of the scheduled date.
Outcome
- All damp and mould issues fully resolved.
- Additional works approved and completed.
- Property handed over one week ahead of schedule.
- Tenant extremely satisfied.
- Safe, healthy and improved living environment restored.
Services Delivered
- Damp & Mould Remediation
- Inspections & Assessments
- Repairs & Refurbishments
- Plastering & Decorating
- Ventilation Solutions
- Health & Safety Management
- Resident Care
Why It Matters
This case highlights our commitment to resident wellbeing, attention to detail and going above and beyond to deliver safe, healthy homes.
Safety first. People focused. Quality delivered.